"Rants, Raves, and Other Random Thoughts..."

By Kristin Widun

Sometimes I wonder where all of this stuff comes from. Since I started my writing career, I have touched on many subjects, such as servant leadership, the hospitality industry, college sports, social media, and the ever-popular customer service experiences. I never quite know what or whom may inspire me to write something, it just happens - I get a feeling and start writing. There are people out there who might be surprised to know that they have inadvertently become famous through my blogging.
I write about things that interest me, tick me off, make me laugh, and things that I hope would be thought provoking.

• Language: English
• Publisher: Kristin Widun
• Release date: Feb 18, 2012
• ISBN: 9781466158382

Kristin Widun

Kristin Widun is a hospitality professional with over 20 years of industry experience. During this span, Kristin has worked in facets of the business at a variety of levels. On the property level, her experiences include reservations, sales, catering, and revenue management. She also worked at the corporate/national level in the capacities of revenue manager, senior training specialist, and a field manager for the Northeastern United States and Eastern Canada.Through her work experience, Kristin uncovered what she believes is the key for hospitality success, leading in the moments that matter and how servant leadership plays a role in this. This is what inspired her to start Lead in the Moment, LLC. At Lead in the Moment, she has coupled her industry expertise with her education and passion to create a forum to teach this to others.Kristin’s educational background complements her experience. She has a Master of Arts in Organizational Leadership and Servant Leadership Certificate from Gonzaga University. She also holds a Bachelor of Science in Business Administration from Ashland University.

Book preview

Rants, Raves, and Other Random Thoughts....

By Kristin Widun

Copyright 2012

Smashwords Edition

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Table of Contents

Rants, Raves, and Other Random Thoughts.....

What Do You Stand For?

Flipping Burgers for World Peace

Finding Common Ground

Hearing But Not Listening

Humility - Why is it A Dirty Word in Leadership?

Calmer Heads Prevail

Over the Top Service

Who Are Your Customers?

Making An Impact

Customer Service to the F Degree

Bringing People Together One Tweet At A Time

What Happened to the Basics?

What is the Future of Customer Service?

When Customer Service is Not Enough

The Customer is Always Wrong

Visible Leadership

Social Media and the Pinocchio Factor

Having Fun or Forced Bonding

What Do You Call Them?

Heart and Soul

Turning Around Negativity

Hi, Remember Me, I Am the Customer?

What Master Do You Serve - College Sports and the Crisis of Leadership

Aloof Attitude = Luxury?

All Work and No Play

Are You Too Busy?

Conclusion

Rants, Raves, and Other Random Thoughts......

Otherwise known as, Blogging, Leadership, and all the crazy things I think about.

Telling your story - isn't that what we are all interested in, regardless of how we choose to do so? As I have become acclimated with the practice of indie publishing coupled with the social media phenomenon; I have been able to uncover numerous mediums in which I am able share my story with the world. Throughout this education, many individuals have provided me with advice, constructive criticisms, as well as great ideas. This latest endeavor is an idea that has been recommended by many, so I figured why not give it a try ?

Sometimes I wonder where all of this stuff comes from. Since I started my writing career, I have touched on many subjects, such as servant leadership, the hospitality industry, college sports, social media, and the ever-popular customer service experiences. I never quite know what or whom may inspire me to write something, it just happens - I get a feeling and start writing. There are people out there who might be surprised to know that they have inadvertently become famous through my blogging.

I write about things that interest me, tick me off, make me laugh, and things that I hope would be thought provoking. Those of you who may have read my other publications may find this one a bit odd. This is an eclectic collection of events I have encountered, and thoughts that have occurred to me, that inspired me to write something. You may not agree with everything I have to say, but that's okay - I never claimed to be all things to all people. I believe that diversity of thought is important, as we all may have something to learn from one another.

Thank you for reading and enjoy!

Kristin

What Do You Stand For?

It’s not as easy a question to answer as one might think. How often have you given this statement any thought? In our hectic and crazy world, have you ever stopped to think about who you are and what do you care most about in life? I would be willing to bet that I am not the only one who needed the wake up call to figure this out. While this is important in our personal lives, it also becomes very important in our professional lives especially when we are called to serve those in an