27 min listen
Improving customer feedback in SaaS with Canny
Improving customer feedback in SaaS with Canny
ratings:
Length:
29 minutes
Released:
May 11, 2018
Format:
Podcast episode
Description
We all know that SaaS companies should be collecting customer feedback. But how you should actually manage, process, quantify, categorize and action that feedback data is far from simple. Especially when you’re operating at scale. Canny Co-Founders Sarah and Andrew left their jobs at Facebook to bootstrap Canny as a SaaS business, because they believe there was a better way to handle customer feedback and feature requests.
I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.
I’m really happy that I could pick their brains on a lot of best practices for making feedback more valuable within a business.
Released:
May 11, 2018
Format:
Podcast episode
Titles in the series (55)
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