“We've been doing AI since before it was a household name, but most recently with the semantic search capability,” says Scott Kendrick, who's the Senior Vice President of Strategy and Alliances at CallMiner. “We are allowing our users to get insight more easily and readily with our system. Leveraging models to allow for somewhat of a natural language interface to query context, you know, ask for interactions that may have had a certain characteristic and getting responses from those.”

“Sure. CallMiner is a conversation intelligence platform. What we do is analyze interactions that happen between companies and their customers. And those can be interactions with humans or humans and bots, or even one-sided pieces of feedback, so a review or possibly a response within the survey platform. We analyze all that information and provide performance improvement direction for contact centers and their agents, but also general business intelligence insights in terms of other ways that they can improve their business.”

In this special EC24 Snom at the Show TR Podcast, we also learn about the CallMiner channel program, and more details on how resellers gain with CallMiner.

Visit www.callminer.com