Chris Voss worked as a Supervisory Special Agent for the FBI, specializing in negotiation. Now Chris is the World's #1 Negotiation Coach, Keynote Speaker, Bestselling Author of Never Split The Difference, and CEO at The Black Swan Group, Ltd. In today’s episode, Erin and Chris discuss identification versus feeling when it comes to empathy, the power of the pause in high-stake conversations, and why tactical empathy is the key to collaboration. If you’re looking for tangible strategies for improving your communication skills – this is the episode for you. Show Links: Sign up for the FREE virtual public book club for I See You! Happening on April 17th Purchase Erin’s newest book, I See You! A Leader’s Guide to Energizing Your Team through Radical Empathy Purchase the I See You Meditation Album Get our free 4-Step Consistency Planner here Did today’s episode resonate with you? Please leave us a review for a chance to win a self-care package from us Send a question/voice message on SpeakPipe here. Want to book Erin to speak at your organization or large-scale event: Learn more here. Connect with Chris Voss: Chris’s LinkedIn Chris’s company website Chris’s Tuesday newsletter, The Edge Connect with Erin Diehl: @itserindiehl on Instagram, TikTok, and Twitter Erin’s LinkedIn improve it! TikTok Improve it! Instagram Improve it! Facebook improve it! website Book a Laugh Break Book a Workshop Email Erin: info@learntoimproveit.com “I love this podcast and I love Erin!!” If that sounds like you, please consider rating and reviewing this podcast! This helps Erin support more people – just like you – move toward the leader you want to be. Click here, click listen on Apple Podcasts, scroll to the bottom, tap to rate with 5 stars, and select “Write a Review.” Then be sure to let Erin know what you loved most about the episode! Also, if you haven’t done so already, subscribe to the podcast. That way you won’t miss any juicy episodes! Thanks in advance, improve it! Peeps :)