Ben welcomes back podcast favourite, Sheinaz Stansfield, Quality Improvement Lead for Oxford Terrace and Rawling Road Medical Group. Sheinaz joins Ben to share her pioneering methods for workforce redesign in General Practice, which include a thorough examination of patient demand and the utilisation of tools to distinguish between activity and demand. Their discussion also looks into how to integrate new roles into healthcare teams, highlights the benefits of mentorship for unique roles, and the significant impact this can have on enhancing patient experiences and alleviating the pressure on clinicians. Join us and learn from Sheinaz’s tales of transformation, where a focus on demand and capacity has the power to revolutionise primary care.. Introduction (00:09)  Workforce redesign (00:39)  Measuring demand (01:56) Findings & surprises.. (02:36) Is demand greater than capacity? (04:04)  Increasing capacity.. (05:28)  Changing your workforce.. (07:58) Identifying additional roles your Practice needs.. (09:19) Workforce redesign principles.. (10:16)  Additional roles becoming part of the PCN.. (12:27) Do you have a divide? (15:20)  Impacts on the GPs.. (16:15)  Key takeaways for listeners.. (17:05) Advice.. (19:06)  Previous examples.. (20:56)  Making the most of an individual's skills.. (22:14)  Resources.. (23:06) Listen to Ben & Sheinaz’s previous podcast episodes below: Sheinaz Stansfield – social prescribing Sheinaz Stansfield – Releasing time for care in Gateshead Sheinaz Stansfield – The role of the frailty nurse in general practice Sheinaz Stansfield – Better Health For all enquiries about the Ockham podcast, please contact Ben Gowland here.