Jacob Haddad, co-founder of Accurx, returns to our podcast to discuss Accurx’s latest report. With a focus on total triage and its impact on the healthcare delivery model, we uncover a system where appointments are a last resort, leading to increased efficiency and a transformative patient experience. The conversation pivots to the day-to-day challenges and triumphs of general practices that are pioneering this approach. You'll hear firsthand accounts of how clinics grapple with increased workloads and leverage the expertise of senior GPs to ensure a successful transition. By highlighting the community of practices that have already embraced these changes, we invite listeners to join a network of forward-thinkers revolutionising patient care. So, if you're a healthcare professional ready to learn from the best, or simply a curious mind intrigued by the future of healthcare, this episode is your gateway to an evolving world where change is not just expected, it's embraced.   Introduction (00:09)    Staying relevant.. (00:32)   Digital transformation (01:16)   The report.. (01:57)    The changes.. (03:09)    Making it successful (03:53)    The maths.. (08:26)   Putting the changes into motion.. (11:10)   Who to put in charge of triage? (12:45)    How did Jacob research this? (14:59)    Plan for Practices.. (16:16)   Modern General Practice.. (18:06)   Practices making the change together.. (19:45)   Accessing the report & finding support .. (21:39)   Download the Accurx report: a blueprint for recovering access here.   For all enquiries about the Ockham podcast, please contact Ben Gowland here.