AutoInsiders welcomes David K Langel, a seasoned expert with over three decades of experience in the automotive industry. Starting as a porter in 1986 with the ED Morse Auto Group, David's journey to becoming a Fixed Operations Director offers unique insights into the service side of the automotive world, an area often unexplored in typical industry discussions. Join host Ray Shefska as he engages with David in a captivating conversation that sheds light on the intricacies of automotive service operations. David's extensive background, including his tenure at Martell Mgmt and Ed Morse Automotive Group, gives him a unique vantage point to discuss the evolution of service departments, customer relations, and the inner workings of dealership management.   Beyond his roles in operations and parts management, David shares his vast network within the automotive industry, including connections with major dealership networks and manufacturers like Toyota, Lexus, VW, and GM. His stories and experiences reveal the complexities and challenges of managing service operations in a rapidly evolving industry, from technological advancements to customer service strategies. This episode promises to be an eye-opener for anyone interested in the automotive industry's service aspect. It's a rare opportunity to hear from a professional who has navigated the highs and lows of the industry with resilience and expertise. Get ready to dive deep into the world of automotive service with David Langel, a true insider with a wealth of knowledge and experience.