❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista in different stores? Is this a good move or just a PR stunt?"❔Let's talk about employee experience! So many leaders that Jeannie speaks with talk about how important it is to understand the front line. In many organizations, the higher up you get on the org chart - the less likely you are to deal directly with customers. In this episode, Jeannie talks about some significant changes that are coming from a few leaders taking steps to interact with customers directly and to understand the day-to-day efforts of front-line employees. She also discusses steps you can take to connect the C-Suite to the perspective of front-line employees.Resources Mentioned:Join the Waitlist for the CXI® Flight School -- cxiflightschool.comGet the Employee Journey Map Template -- bit.ly/ejmtemplateExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)