Embark on a journey with Jeanne Walters as we unlock the secrets to customer experience success that transcend industries. There are aspects to managing the customer experience in an intentional and proactive way that are true no matter the size of the organization, the leadership, the industry, you name it. We're exploring the must-have elements as opposed to nice-to-haves and mentioning some things you might want to actively ignore.Join the conversation and discover how customer experience can elevate your business.Resources Mentioned:Download the free CX Mission Statement Workbook -- bit.ly/cx-mission-workbookDownload the free CX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Website -- experienceinvestigators.comLearn more about CXI Flight School™ -- cxiflightschool.comWatch the video version of this episode on YouTube -- youtube.com/@jeanniewaltersWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)