8 min listen
Be a Lifelong CX Learner
ratings:
Length:
10 minutes
Released:
May 16, 2023
Format:
Podcast episode
Description
❔"What's the best way to learn CX, and what kind of certification should I get?"❔Customer Experience (CX) is bigger than a business degree, and there are so many learning options available. There is no one perfect approach. In this episode, Jeannie Walters shares what the focus of CX learning should be so you can get the most out of it. She discusses customer experience as a discipline, strategy, and mindset.This industry is ever-evolving and requires you to be a lifelong learner. So even if you are a seasoned professional, stay a student of CX. Keep learning and looking for ways to sharpen your tools.Resources Mentioned:Experience Investigators Learning Center -- experienceinvestigators.comJoin the Waitlist for the CXI® Flight School -- cxiflightschool.comTake the CXI® Compass assessment -- CXICompass.comCustomer Experience Professional Association™ -- cxpa.orgWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
Released:
May 16, 2023
Format:
Podcast episode
Titles in the series (69)
Process Improvement VS. Customer Experience by Experience Action