We have a whiteboard of the funniest support tickets over the years…   This is a collection of the rude, hilarious, and shocking things that have come through support…   And today, I thought it would be kinda funny today to share some of the MOST entertaining support tickets with you.   So with my 2 amigos, Coulton and Austin, I’m gonna walk through the customer service requests that have…   Shocked   Perplexed   Amused   … and left us downright flabberghasted!   Our goal is NOT to offend…   However, FAIR WARNING - this blog does contain the *TRUMP* word ? - so if you’re easily offended…   LOOK AWAY NOW!   We're NOT making fun of anybody but there are some things that people…   Reach out about    Ask me to do for them    … that are SURPRISING!   It's almost like a contest to see what the funniest one is.   Again, we’re not trying to be offensive, but we thought it'd be kinda funny to share some of these comments with you.    You’ll also find out WHAT HAPPENS when I answer customer support tickets myself ?   (... and before you write in, there’s a deliberate mistake in this blog - can you spot it??? ?)   Let's get to it.   HOW TO DO CUSTOMER SUPPORT (KINDA)   Just so you know…    When I first started doing this (about two years ago), it was just me… and Russell was like:    "Hey, for your first hire, make sure you find somebody who can help you with…   A: Support    B: Revenue Generation Activities.    I was like, "Oh," and I hired Coulton.    And we've gone through several customer service software systems.   Coulton: Yeah.   Steve: Anyway, it's been fun. It's been an interesting drive. How many support tickets do you think we get in a month?    Coulton: Hundreds. ? There's A LOT nowadays.   Steve: Really?    Coulton: There's quite a few, yeah. It's definitely gone up.   Steve: How many hundreds?    Coulton: What do you think, a couple hundred?    Austin: Yeah, I'd say 150 - 250.   Steve: A month?    Coulton: Yeah.   Steve: Wow! You guys have a lot of questions. That's great, I'm glad that you guys write on in, that's good - we're not discouraging that at all…    BUT…    Every once in awhile, there's that 1% (not the good kind who everyone talks about) who are having a bad day...    You know people get a little tough behind their computer screens and they wouldn't say what they would normally say in front of you online.    It's usually Austin or Coulton (especially Coulton), that kinda usually hits that and gets the flack for it.    Coulton: It's probably 'cause I'm a patient dude and, yeah. I'm not easily pissed off, so maybe that's why.   Steve: Yeah, yeah, this would be awesome to hear.   Austin: We're gonna ease into things here.   CUSTOMER SUPPORT FUNNY #1    First one on the list…      "Can Steve look at my stuff for free?"      Now, I totally get this one, but at the same time, this is a better question for Steve, like seven, eight, nine years ago.   Steve: Yeah.   Austin: You know what I'm saying?    Where Steve's at now…   Steve’s time is the most precious gem in the business right now.    So, yeah, it's just NOT doable.    Steve: No, it's not.    Yeah, it's funny how many people kinda get kind of frustrated and they're like:    "Why don't you just look at my funnel?"    People get really mad about that.    It's like, "I would, but there's a line of 100, yesterday."   Coulton: You honestly got to give them a little bit of credit, they don't know everything that's going on.  But then I'm also like, "Do you not see…”    The YouTube Channel   The Podcast   ...all the crap that's going on there? You should probably have a pretty good idea that he's got A LOT going on.   Austin: Busy man.  ?   Steve: And I totally get that if you don't ask the question, you're definitely not gonna get it.    So it's like, "Okay, you should ask."    … but it is shocking how frequent that one comes in.   Coulton: Yeah.   Steve: Is that among the top ones?    Coulton: I think it's just 'cause it's so shocking.   Austin: It's o