Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on customer-supplier dynamics.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/