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    What makes a great customer experience? Olga Potaptseva, global top-150 customer experience professional

    What makes a great customer experience? Olga Potaptseva, global top-150 customer experience professional

    FromUnbossers Podcast

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    What makes a great customer experience? Olga Potaptseva, global top-150 customer experience professional

    FromUnbossers Podcast

    ratings:
    Length:
    42 minutes
    Released:
    Sep 26, 2022
    Format:
    Podcast episode

    Description

    In this episode, we talk with Olga Potaptseva,  named amongst the Top 150 CX Professionals globally she invented the Agile CX Implementation Toolkit and is the Founding Director of European Customer Consultancy.  We talk about what exactly makes a great customer experience? 
    Released:
    Sep 26, 2022
    Format:
    Podcast episode

    Titles in the series (55)

    This show and everything else we Unbossers do is created by and for change makers for human organizations. Our goal is to inspire and educate as many people as possible on how to combine the pursuit of business success with care for humanity in a way that benefits all stakeholders of your organization. We talk with thought leaders and experts about the mindsets, skills, tools, processes and systems that turn business mambo jambo buzzwords like employee empowerment, customer centricity, agility and intrapreneurship into daily operational reality.