Brooke Ellenberger is the Vice President of ticketing at the Tennessee Titans. She’s a sales leader, hiring manager, and career coach inside her role at the Titans. She’s worked for the Saints, Astros, and Titans which has allowed her to build her sales skill across two of the big four.
Top 4 Takeaways:

To level-up, it is essential to find your outlet for stress relief!
When hiring employees, ask consistent questions that support the company culture. Start out with questions like, “What’s your biggest pet peeve?” and “What do your friends make fun of you for?” to break the ice and learn more about the individual on a personal level.
When managing employees, create clear outcomes but leave room for them to create their own success. Explain A & Z and let them come up with how to get from A to Z.
The three keys to success in ticket sales are confidence, persistence, and charisma.

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