Baptiste Jamin co-founded Crisp with a friend he met in high school. Highlights (go straight to ? for the best stuff):
1:42 – Crisp competes with massive companies: Zendesk, HelpScout, Intercom
2:52 – How did Crisp get started? (they started young!)
4:40 – The key insight that lead them to start Crisp ?
7:03 – "Being young and in France, how much did you know about the startup ecosystem?"
9:39 – How they bootstrapped Crisp in their twenties ?
12:52 – Market insights and how they found their first customers ?
16:02 – How they got a surge of new customers ?
22:39 – Why Crisp charges LESS than their competitors ?
30:14 – What it's like to have a customer base that is comprised of many niches ?
32:30 – How does a small team ship such high-quality software? ?
35:06 – Marketing strategy and tactics for small SaaS companies ?
40:36 – Key insight on Crisp's "job to be done." ?
45:52 – Crisp's simple sales trick for closing more deals ?
50:58 – Why some EU countries have an advantage in product differentiation ?
1:01:54 – Emerging global SaaS markets you might not have heard about
What should we talk about next?
Twitter: @buildyoursaas, @mijustin, @jonbuda, @jsonpearl, and @helenryles

Leave a review/comment on Podchaser; it's like Reddit, but for podcasts.
Email us: support@transistor.fm
Thanks to our monthly supporters:
Jason Charnes
Mitchell Davis from RecruitKit.com.au

Marcel Fahle, ​​wearebold.af

Alex Payne
Bill Condo
Anton Zorin from ProdCamp.com

Harris Kenny, Intro CRM podcast

Oleg Kulyk
Ethan Gunderson
Ward Sandler, Memberspace

Russell Brown, Photivo.com

Noah Prail
Colin Gray
Austin Loveless
Michael Sitver
Paul Jarvis and Jack Ellis, Fathom

Dan Buda
Darby Frey
Adam DuVander
Dave Giunta (JOOnta)
Kyle Fox GetRewardful.com


Thanks to our monthly supporters

Pascal from sharpen.page
Rewardful.com
Greg Park
Mitchell Davis from RecruitKit.com.au
Marcel Fahle, wearebold.af
Ethan Gunderson
Anton Zorin from ProdCamp.com
Bill Condo (@mavrck)
Ward from MemberSpace.com
Russell Brown from Photivo.com
Evandro Sasse
Austin Loveless
Michael Sitver
Fathom Analytics
Dan Buda
Colin Gray
Dave Giunta

Want to start a podcast on Transistor? Justin has a special coupon for you: get 15% off your first year of hosting: transistor.fm/justin

★ Support this podcast on Patreon ★