On today’s episode of The Dugout CEO, we are joined by Mike Nutter, President Fort Wayne TinCaps baseball team, 2022 minor league executive of the year that was named by Major league baseball, and a 32-year veteran of minor league baseball. In today's episode, we explore key principles that can transform your team into customer experience champions. We discussed the importance of attention to detail, problem-solving skills, and learning all aspects of the business.TOPICS FROM THIS EPISODE:Enhancing the fan experience and increasing attendanceInnovative strategies and initiatives implemented by Mike NutterLeveraging technology, community partnerships, and marketing campaignsBuilding strong community connectionsAchievements and milestones during Mike Nutter's tenureConnect with Mike Nutter: https://www.linkedin.com/in/mike-nutter-84758814/Mentioned on the episode: Email from a lady who bumped a curb and popped a tire. Shout to Dave L, two young concession workers, and two more workers from the TinCaps team that selflessly helped her.Follow Casey on LinkedIn: https://www.linkedin.com/in/caseycavell/