What is the most impactful factor that helps machine tool distributors sell tools? Is it the quality of the tools themselves? Is it the skill of the salesperson? Is it the service that the distributor can offer? Tony Harrod—General Manager at Methods Machine Tools, Inc.—believes that one of these things sets you apart: Service: But is the answer really that simple? If you aren’t providing quality service, will you be making fewer chips, and making less money? Find out in this episode of MakingChips!  Segments [2:53] Manufacturing News: February 2023 Orders Nearly 50% Above Average [6:20] Introducing the GM of Methods Machine Tool West: Tony Harrod [7:40] What sells machine tools? What is the most important factor?  [14:41] How they figure out what “doors to knock on” [17:25] What the machine tool industry needs to improve [18:29] The Lean Setup Guide from ProShop [19:10] Why machine tool and cutting tool distributors should partner  [26:56] Why Tony trains his customer on every machine they purchase [28:46] How the skills gap is impacting machine tool distributors Resources mentioned on this episode Connect with Tony Harrod on LinkedIn Methods Machine Tools February 2023 Orders Nearly 50% Above Average Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube