Carrie Morey is the Founder and CEO of Callie's Hot Little Biscuit. Carrie began her career in sales within the early days of the internet. After baking biscuits to bring to sales meetings, she eventually started baking her own biscuits and selling them online and Callie's Hot Little Biscuit grew from there. She was featured on her own show, called Unwrapped, and started a popular food blog, and has published two books. She has opened 4 brick and mortal locations, and currently operates two in Charleston, having closed the Atlanta and Charlotte locations. Unstoppables! Please consider taking this survey about our listener demographics so that we can better determine how to best serve our listeners. Less than 10 simple questions. Here is the link: CLICK HERE Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me!  Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote/mantra: Personal: "Work hard, play hard." "Business: "Be a biscuit; rise tall, be harm and buttery on the inside, and be open to anyone's jam." In this episode with Carrie Morey we will discuss: Sales Letting people go Being featured on TV shows The importance of PR Opening and closing locations Today's sponsor: Ovation - Do you want real-time feedback from your guests instead of 1-star reviews? Ovation uses a 2-question, SMS-based survey, and frictionless integrations with online ordering platforms and other tools to enable restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. Unstoppable listeners who sign up will get$100 off their set-up fee! Visit ovationup.com/unstoppable to learn more. 1Huddle - 1Huddle is a coaching and development platform using quick-burst mobile games to more quickly and effectively level up and fire up your workforce. With a mobile-first approach to preparing the modern worker, a library of 3,000+ quick-burst skill games, and the option to instantly create personalized content – 1Huddle is changing the way restaurants develop their workers by transforming traditional manuals and videos into deceptively simple, highly effective mobile games proven to level up workers quickly. Key clients include Loews Hotels, Novartis, Madison Square Garden, Yum, FB Society, Hakkasan, TAO Group, and the Dog Haus. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Knowledge bombs Which “it factor” habit, trait, or characteristic you believe most contributes to your success? Kindness What is your biggest weakness? Trusting What's one thing you ask or look for when interviewing/growing your team? Tell me about your integrity What's a current challenge? How are you dealing with it? Figuring out how to scale Share one code of conduct or behavior you teach your team. Kindness always What is one book you think will make us a better person or restaurant owner? Setting The Table by Danny Meyer GET THIS BOOK ON AUDIBLE What's one piece of technology you've adopted within your restaurant walls and how has it influence operations? Assembly What is one thing you feel restaurat