Levi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail Doctor | Retail Today with Bob Phibbs, The Retail Doctor Podcast

Sales Employees Need Reviews | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Can you imagine if you were in school and you turned in a big term paper and you got it back with no grade or comments? How would you feel? Kind of deflated, right? Well, that's what happens with an awful lot of employees. They never hear that they d... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

What’s Your Conversion Rate as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: As the Retail Doctor, people often ask me, "How can I get more people into my store? How do I attract more shoppers?" And while it's good to attract shoppers, you better know your conversion rate, because just getting more people in the door isn't th... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

Compare and Contrast for Better Results as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: I talk a lot about retail sales training and one of the things I find that really impacts is getting the right people into your store to begin with. A lot of us ask very nebulous questions, “What are your goals in five years?” All of that is in the f... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

How Do I Sell Expensive Merchandise as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Are you a salesperson in a retail store? Well, today I'm talking about how do you feel about selling your more expensive merchandise. A lot of times that when I'm doing sales consulting, or I'm doing a training with a group of stores, I find that the... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

Which Buying Option Should You Present First as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: You know, if you're trying to close a sale, one of the hardest things is just presenting too many options. You know it yourself, if you get overwhelmed, suddenly work is what shopping feels like and you shut down. You're like, oh, I've seen too much.... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

Virtual Training | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you hate training employees? I know most people do. They feel like it's a time suck, or I have to say the same thing over and over again. Or worse, they have somebody trained who really didn't like retail or sales training and then they have someb... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How to Use Your Customer List as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you have a loyalty program or an app or something like that? I hope so because people who have joined your list voluntarily, whether they're a customer or someone's that familiar with you, is the cheapest way and cheapest group to whom you can adv... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

Making the Most of the Coronavirus Crisis as a Retailer | Retail Today With Bob Phibbs, The Retail Doctor - Flash Briefing: If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening! by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

How Do I Give Employee Feedback as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: We've talked a lot this month about retail sales training and holding employees accountable. One of the biggest skills that I think people miss is “How do I give feedback?” Because ultimately you would need to be able to give feedback that's both goo... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

What Does Your Product Do For Your Retail Customer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Yesterday I was talking about employees and associates who just want to vomit useless fact after useless fact on people. They're typically kind of, an engineer or an analytical background and they think that the facts are what is going to make the sa... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

The $1T Bailout, Bridge Loans, and Temporarily Closing Down as a Retailer Because of the Coronavirus | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Well, the good news is they’re considering a one-trillion-dollar ($1T) bailout for small businesses. How fast that will be doled out and how that will be implemented is still days and probably weeks away, but the good news is people are looking at ho... by Retail Today with Bob Phibbs, The Retail Doctor

4 min listen

How Do I Manage Different Personality Styles as a Retail Sales Leader? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Have you ever met somebody that you just can't get along with, whether they're interviewing for a job or a shopper or even a colleague? We all have, and there's other people that really do well with you and really like them. We've all had that as wel... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

Do Your People Look Engaged? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you know what good customer service looks like? You know, a lot of times when I walk around in various retail stores, I see managers who are managing tasks, but I don't think they really understand what great customer service looks like. And it's ... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How Do I Reward Hours to Good Employees as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How Do I Use Social Media Well as a Retailer During This Coronavirus Crisis? | Retail Today With Bob Phibbs, The Retail Doctor by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

Help Flatten the Curve and Stop the Spread of Coronavirus as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Today is Tuesday March 17. St. Patrick’s day. We learned yesterday that new guidelines advise no gatherings of 10 or more people, the fed has slashed interest rates to 0, and Wall Street had another horrible day. While interest is coalescing around h... by Retail Today with Bob Phibbs, The Retail Doctor

4 min listen

Nostalgia Marketing and Connecting During Coronavirus Quarantine | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Today is Wednesday, March 18th, and today I want you to be thinking about nostalgia marketing. You know, during this time of crisis, it’s easy for us to feel bad about the future. One thing that I think can help your customers feel normal with their ... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How to Close the Sale in Retail by Reframing the Product | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: You know, people often hire me as a sales coach to train their crews or to train their brand boutiques. And people often say, "How do I close the deal? How do I get that customer to buy it now and hand over the money?" Well, it's really simple. You h... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

What Type of Retailer Are You In a Crisis? | Retail Today With Bob Phibbs, The Retail Doctor - Flash Briefing: Yesterday I told you about a sewing machine retailer with change their Facebook banner and end up getting a sale and today I thought I wanted to just unpack for you that they're really kind of three types of retailers when we are in a situation like ... by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

How Do I Get Shoppers to Give Me a Review? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you ever go to a movie without looking at a review? I don't. I always want to know that and shoppers are no different now. They're looking at all kinds of reviews whether it's product reviews, brand reviews or even in your individual store. Whethe... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

3 Steps Every Retail Must Take This Holiday Season | Retail Today With Bob Phibbs, the Retail Doctor: Holiday retail spending is projected to be 1.5% higher than 2019, a remarkable statistic given the utter chaos our world is still facing due to after effects of COVID-19. In this episode of Retail Today with Bob Phibbs, the Retail Doctor, you will se... by Retail Today with Bob Phibbs, The Retail Doctor

28 min listen

How Do I Sell More Units Per Sale as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you ever wonder how valuable your employees are to you? A lot of people do. They don't really know exactly what the metrics are, and I always say, "Look at the units per sales." That's the #1 way I look at it. That's the tip I'm talking about toda... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How to get in the game of selling your merchandise: So many times we think we have to make a big sale. You might get bonus or commission or you might just have self-satisfaction at a job well-done. But that is a lot of pressure. Use today's tip to get in the game of making the sale. by Retail Today with Bob Phibbs, The Retail Doctor

2 min listen

The Coronavirus Is Closing Down Malls - Now What? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Today is Monday, March 16th. I'm going to change things around today. You know, we're in a new retail environment. This last Thursday when Disneyland announced they were closing and all of the major sports franchises decided they were postponing inde... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How Do I Staying Connected With My Employees as a Retailer During Coronavirus? | Retail Today With Bob Phibbs, The Retail Doctor - Flash Briefing: Staying connected is really tough at this time in our retail lives. So what I want you think about today is if you have employees you’re paying to stay home right now don't forget that you should still be checking in with him every day. Make it a sch... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

Get Your Website Ready For Holiday 2021: As Covid retreats, it is important to look at messages you might have had to place on your website, may no longer be necessary or drawing customers. If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a mes... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

Adjusting Your Time for a Busy Store | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: I love a busy store, don't you? Time just goes by. Everything works well. But one of the challenges we have is some of our employees don't know how to make it faster or shorter depending on the number of people. And what I'm talking about today is th... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How Do I Keep Paying Employees as a Retailer through the Coronavirus Shutdown? | Retail Today With Bob Phibbs, The Retail Doctor - Flash Briefing: One of the things retailers are asking me now in this time of stress is “How can I pay my employees?” And one thi I would encourage to consider is the share-the-burden idea, which is maybe staggering employee shifts and hours. So, instead of someone ... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

How Do I Have a Better Return Policy as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: You know, returns are at an all-time high in online and it doesn't look like they're going away. In fact, online shoppers, I think, can return up to 30, 40, even 50% depending on your category. But what about in your own stores? What's your return po... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

Do Thank-You Notes Still Work for Retailers? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Have you ever been thanked by a vendor or by a store that you did business with? It's pretty powerful. I have a pond that I had cleaned out a while ago and they sent me a handwritten thank you and told me how great the pond was and made one more sugg... by Retail Today with Bob Phibbs, The Retail Doctor

1 min listen

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Levi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail Doctor

Levi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail Doctor

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