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Compare and Contrast for Better Results as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Compare and Contrast for Better Results as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
ratings:
Length:
2 minutes
Released:
Feb 28, 2020
Format:
Podcast episode
Description
I talk a lot about retail sales training and one of the things I find that really impacts is getting the right people into your store to begin with. A lot of us ask very nebulous questions, “What are your goals in five years?” All of that is in the future. What I always say is go back and find something they did in the past. One of the questions I like to ask when I'm interviewing somebody is “I want you to think back to the last retail job you have had. And I want you to think about a time when somebody came in to buy x, but you are able to sell them y.” And the reason that's so important is I want them to be able to compare and contrast because let's face it, you could go online and there's 140,000 SKUs for the one thing that somebody could look for.
The chances that you have that in your brick-and-mortar store might be pretty slim. However, if you can get them to compare and contrast it, then they could say something like, “Would you be interested in something the same or better?” A customer who drove all that way into your brick-and-mortar store would probably be open to it. But unless the employees can think on their feet, they're probably not going to be very good at boosting your sales. Your goal is to find out how they compare and contrast and then get them to think on their feet. And when you train them, that's how you build your brick-and-mortar store.
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
The chances that you have that in your brick-and-mortar store might be pretty slim. However, if you can get them to compare and contrast it, then they could say something like, “Would you be interested in something the same or better?” A customer who drove all that way into your brick-and-mortar store would probably be open to it. But unless the employees can think on their feet, they're probably not going to be very good at boosting your sales. Your goal is to find out how they compare and contrast and then get them to think on their feet. And when you train them, that's how you build your brick-and-mortar store.
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
Released:
Feb 28, 2020
Format:
Podcast episode
Titles in the series (100)
Virtual Training | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing: Do you hate training employees? I know most people do. They feel like it's a time suck, or I have to say the same thing over and over again. Or worse, they have somebody trained who really didn't like retail or sales training and then they have someb... by Retail Today with Bob Phibbs, The Retail Doctor