What does eCommerce mean for the hotel industry, where is it going and why don't all hotels have an eCommerce department? In this episode of The Hotel Marketing Show, we talk with Christoph Peppers, Director eCommerce at H-Hotels about how eCommerce fits into the hotel landscape and get an inside look into some of the highs, lows and challenges of hotel eCommerce roles. Plus, find out what eCommerce teams should be focussing on to set themselves up for success.
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