What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service On this episode which is the second of the two, I speak with Peter Ramsey. He’s the Founder of Built for Mars, a company that undertakes UX research. He has spent 1000s of hours researching what makes for good and bad customer experience and has some incredible insights to share.To find out more about Peter and his work, visit: https://builtformars.com/You can find him on social media:LinkedIn: https://uk.linkedin.com/in/ramseypTwitter:https://twitter.com/PeteRamsey and https://twitter.com/BuiltforMarsTo buy my new book ‘Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance’ visit https://www.human-risk.com/humanizing-rules-book