31 min listen
124: How D&B Procurement Increased Customer Satisfaction by 40% in 5 Months, w/ Kevin Giblin
124: How D&B Procurement Increased Customer Satisfaction by 40% in 5 Months, w/ Kevin Giblin
ratings:
Length:
39 minutes
Released:
Feb 28, 2017
Format:
Podcast episode
Description
Today on the Art of Procurement I am joined by Kevin Giblin, Head of Global Sourcing & CPO of data analytics company Dun & Bradstreet. In today’s episode, I start by asking Kevin for his perspective on creating value beyond savings, and towards the end of our conversation Kevin gives some great advice to procurement pro’s looking to stand out from the crowd. However, the purpose of our conversation is for Kevin to share a real-life example of how to significantly increase internal client satisfaction, and how reducing stakeholder friction on transactional activities leads to increased early engagement on more value added projects.
Released:
Feb 28, 2017
Format:
Podcast episode
Titles in the series (100)
004 - An Outside View: How Do Sales Representatives Really View Procurement and How Can We Partner to Deliver Value for our Business with Tibor Shanto: Tibor Shanto, Chief Sales Officer and Principal of Renbor Sales Solutions explains the perception of the procurement function from the sales community, and how both tribes can work together to foster a spirit of partnership and build long term relationshi by Art of Procurement