31 min listen
Damage Control - When You Screw up A Customer Order
Damage Control - When You Screw up A Customer Order
ratings:
Length:
27 minutes
Released:
Aug 18, 2021
Format:
Podcast episode
Description
How often do you screw up a customer order? For us, it's about 2 times per week. I used to dread these moments. I felt like I was a failure, and it always seemed like I lost ground with my client. The reality is that mistakes are going to happen. How we respond though can make a huge difference. In this podcast, I talk about how I've been experimenting with a new damage control response that is turning those "moments of misery" into "moments of magic." Maybe making mistakes isn't so bad after all?...
Released:
Aug 18, 2021
Format:
Podcast episode
Titles in the series (100)
002_Who Is Your Ideal Customer?: Who is your target audience? by My Digital Farmer Podcast