14 min listen
David B. Reid, P.E., Lean & Kaizen at Chick-fil-A *
FromLean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
David B. Reid, P.E., Lean & Kaizen at Chick-fil-A *
FromLean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership
ratings:
Length:
61 minutes
Released:
Jul 2, 2019
Format:
Podcast episode
Description
http://www.leanblog.org/344
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Remastered audio June 2021
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Released:
Jul 2, 2019
Format:
Podcast episode
Titles in the series (100)
Jamie Flinchbaugh, "Leadership" *: Show notes: https://www.leanblog.org/6 Remastered June 2021 This is the second part of my conversation with Jamie Flinchbaugh, founder and partner with the Lean Learning Center and co-author of the book "The Hitchhiker's Guide to Lean." . In the firs... by Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership