Changing business outcomes requires people processes to change. The problem for many organisations is that they think new technology will do that, which is one reason why change and transformation initiatives have been failing for decades. Max Blumberg - a visiting Professor at Leeds University Business School - explains why you’d better get input from people on what changes would be acceptable and what changes would be best. Otherwise, no one will use the changed process, for which you might have paid a consulting firm a small fortune to conjure up!