17 min listen
S3E2. Customer Experience
ratings:
Length:
27 minutes
Released:
Aug 11, 2021
Format:
Podcast episode
Description
In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as exploring how organisations can better use customer insights to drive change from within. We're joined by our guest, Paul Laughlin, Director of Paul Laughlin Consultancy.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Released:
Aug 11, 2021
Format:
Podcast episode
Titles in the series (22)
3. Rethinking Strategy by The Change Management Podcast