Communication drives the customer experience. When we understand their needs, and communicate authentically with our customers they feel valued, understood, and open to hearing more. In this episode, our guests Antoine Valentone, Vice President of Customer Success at prezent.ai, and Andres Sintes, Global Senior Director at Cisco, teach us the value of being a proactive communicator and how to leverage communication to become a trusted adviser.   Brought to you by PREZENTIUM and Executive Producer, Rajat Mishra.