36 min listen
The Business Case for Service Design | Jod Kaftan of Fjord
The Business Case for Service Design | Jod Kaftan of Fjord
ratings:
Length:
36 minutes
Released:
Mar 1, 2018
Format:
Podcast episode
Description
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty. Check out the show notes for all references and links. ________ Love what you hear? Please subscribe, rate, and review us! Each review goes a long way! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Released:
Mar 1, 2018
Format:
Podcast episode
Titles in the series (26)
People, Planet, and Profit | Martin Dowson: We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certified Customer Experience Professional who creates... by Why Service Design Thinking