Donna Bak, a long-time Sandler trainer and new author of Patient Care the Sandler Way talks about her book. The book is on sale now at https://shop.sandler.com/books/patient-care-sandler-way Donna talks about the attitude, behavior, and techniques of successful patient advocates, nurses, doctors, and other healthcare workers in a preview of the brand new book. She will share some best practices for greeting patients, handling long wait-times, and more... Learn how to succeed at patient care! The How to Succeed Podcast is a public and free podcast from Sandler Training, the worldwide leader in sales, management, and customer service training for individuals all the way up to Fortune 500 companies with over 250 locations around the globe. Get the new Sandler Training book for the healthcare industry at: https://shop.sandler.com/category/books If you would like to learn more about Sandler Training, contact a local trainer: https://www.sandler.com/training-centers