31 min listen
Culture Chat: Culture and the Customer Experience
FromWork @ Life
ratings:
Length:
28 minutes
Released:
Nov 28, 2016
Format:
Podcast episode
Description
In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience. Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.
Released:
Nov 28, 2016
Format:
Podcast episode
Titles in the series (90)
The Secret to Recruiting the Right Talent (QuestionPro Webinar Excerpt 1 of 3) by Work @ Life