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Culture Chat: Culture and the Customer Experience

Culture Chat: Culture and the Customer Experience

FromWork @ Life


Culture Chat: Culture and the Customer Experience

FromWork @ Life

ratings:
Length:
28 minutes
Released:
Nov 28, 2016
Format:
Podcast episode

Description

In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience.  Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.
Released:
Nov 28, 2016
Format:
Podcast episode

Titles in the series (90)

Delve into the grey area between work and life with culture designer Maddie Grant, co-founder of the culture consultancy Propel, and organizational psychologist Sanja Licina, President of the Workforce Division of QuestionPro, along with their guests. Whether you are an employer or an employee, you'll get lots of inspiration for creating better, more fulfilling workplaces.