After a rough year, hotels and restaurants are back. Gatherings are happening, and travelwill continue, but has the pandemic changed what we expect when we go out, or when wecheck in? How do designers make people feel safe and cared for? Three top hospitalitydesigners—Pamela Babey of BAMO, Matt Berman of Workshop/APD, and Adam Farmerieof AvroKO— share their insights on how business travel will morph, why outdoor spaceswill become more important than ever, how the idea of service is evolving (but why robotsare unlikely to be checking you in), and why the mini-bar will never be the same. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.