A vehicle charging area can be more than just chargers in the parking lot corner. Consider a customer-centric experience to surprise and delight charging guests. Hosted by: Jeff Lenard and John Eichberger About our Guest: Brent Gruber, Senior Director, Global Automotive at J.D. Power Brent Gruber leads the global automotive supplier practice and the company’s electric vehicle experience studies. As an industry thought leader, he represents J.D. Power within the automotive industry and consults with clients on finding research-based solutions to product and customer issues. Brent’s primary focus is helping clients evolve and grow their businesses through improving products and the customer experience.