28 min listen
SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight
FromThe Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 462: Salesforce Service Cloud CEO, Clara Shih on How Customer Service Became Strategic Overnight
FromThe Official SaaStr Podcast: SaaS | Founders | Investors
ratings:
Length:
25 minutes
Released:
Jun 23, 2021
Format:
Podcast episode
Description
At her last startup, which she founded and scaled from $0 to $50M ARR, Clara Shih experienced first-hand the pain of a customer support issue costing her business one of their largest customers. Now as the CEO of Salesforce Service Cloud, she has vowed to help other organizations avoid these same mistakes.
Released:
Jun 23, 2021
Format:
Podcast episode
Titles in the series (100)
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