24 min listen
SaaStr 043: Why You Should Focus More On Upsell Than Customer Acquisition & Forget The MBA, Take A Psychology Degree with Kirsten Helvey, COO @ Corner…
FromThe Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 043: Why You Should Focus More On Upsell Than Customer Acquisition & Forget The MBA, Take A Psychology Degree with Kirsten Helvey, COO @ Corner…
FromThe Official SaaStr Podcast: SaaS | Founders | Investors
ratings:
Length:
30 minutes
Released:
Jul 29, 2016
Format:
Podcast episode
Description
Today we bring you one of the highlights from SaaStr Annual 2016 with Jason Lemkin talking to Kirsten Helvey, COO of Cornerstone Ondemand, a cloud-based learning and talent management solutions provider. in the episode Kirsten discusses her 11 years of experience with rising up in the ranks from employee #30 to her current position in the company, which is now 1500-strong, it is a phenomenal scaling story and so many insights nuggets of wisdom from Kirsten here. In Today’s Episode You Will Learn: Why you should always be thinking about building, no matter the scale? Why we should all stop talking about company culture? Why you should forget the MBA and take a psychology degree? How to give direct and consistent feedback with employees in order to get the most out of them? Why we should focus more on upsell and less on customer acquisition? How to build, integrate and scale a customer success team into a 1,500 person organisation? You can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr Kirsten Helvey
Released:
Jul 29, 2016
Format:
Podcast episode
Titles in the series (100)
Saastr 001: How We Achieved $3m in Sales without $1 on Marketing with Tiago Paiva, Founder @ TalkDesk: Welcome to Episode 1 of The Official Saastr Podcast, the show will delve behind the scenes of the latest and greatest SaaS rocketships talking to the founders and operators themselves. We will also be chatting with the investors and VCs funding... by The Official SaaStr Podcast: SaaS | Founders | Investors