In this episode, Chris Hadnagy, Shelby Dacko and Jonathan Miller discuss many ways to improve your skills as a communicator. Learn the importance of observing the information your own body gives you. Hear their experiences with being amygdala hijacked, and how you can have your own superhero moment.   00:07 – Introduction to Shelby Dacko, Human Risk Analyst for Social-Engineer.  00:44 – Introduction to Jonathan Miller and his experience resolving conflict without violence.   02:06 – How to focus on nonviolent communication in violent circumstances.   04:18 – How to engage in productive conversation by respecting other’s opinions.   06:24 – Become a better communicator by paying attention to introspective sensations.  10:33 – How a 1984 GMC Vandura and a potato helped Jonathan become a communications expert.  14:48 – Why most people pay no attention to the way they communicate.  18:58 – Announcements:  Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You  Virtual Advanced Practical Social Engineering - 17-20 November, 2020  The Human Hacking Conference - Orlando, FL March 11-13, 2021  HHC SE Pentest Track – Day 2 – Vishing (Curt)  Advanced Practical Social Engineering – Orlando 13-16 April, 2021  Masters Level Social Engineering – Orlando, Fl 10-14 May, 2021  Advanced Practical Social Engineering – Bristol, UK 15-18 June, 2021  Social-Engineer.com  23:35 – How to become self-aware of the way you communicate.   25:08 – How to Deal with Defensiveness and Defensive People in Conversations  26:09 – How an amygdala hijack can trigger a defensive response and how you can work to fight it.  42:56 – Defensiveness creates more defensiveness.  44:29 – Jonathan's contact info, podcast and social media links.  Press Kit: http://bit.ly/JMPressKit Website: https://www.mindfulcommunication.me Mindful Communication Podcast: https://anchor.fm/podcast-863ccb8 LinkedIn: https://www.linkedin.com/in/millerdjonathan/  Instagram: https://www.instagram.com/mindfulcommunication/ Tough Talks Made Easy: https://bit.ly/ToughTalksMadeEasy Code: social50  Article: How to Deal with Defensiveness and Defensive People in Conversations  46:39: Jonathan’s book recommendations.  Difficult Conversations: How to Discuss What Matters Most  Nonviolent Communication: A Language of Life  Sapiens: A Brief History of Humankind  48:01 – Outro  Chris on Twitter    Social-Engineer on Twitter   Social-Engineer on Instagram    Social-Engineer.org    Social-Engineer.com    The Human Hacking Conference   The Human Hacking Conference on Twitter   The Innocent Lives Foundation    The Innocent Lives Foundation on Twitter