Chris Voss is an author, and professor. His is also a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd, and co-author of the book, Never Split the Difference. Chris discusses: What are negotiation skills? How are they useful in every day life What is tactical empathy What is a black swan? Can you really use these skills to save lives? So much more!!   Chris can be found on his website: https://blackswanltd.com/ and you can also find him on Twitter at: https://twitter.com/vossnegotiation He recommended a few books for us this month: The Rise of Superman: Decoding the Science of Ultimate Human Performance by Steven Kotler The Talent Code: Greatness Isn't Born. It's Grown. Here's How. by Daniel Coyle The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle