58 min listen
[Step by Step] How Does CX Address Modern Customer Expectations?
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
[Step by Step] How Does CX Address Modern Customer Expectations?
FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy
ratings:
Length:
38 minutes
Released:
Nov 19, 2020
Format:
Podcast episode
Description
Customer Experience is about anticipating needs. For Native shoes, leading with their values helps them to do just that. Their brand promise - to live lightly - is woven into every interaction they have with a customer. To do this, they're using blended teams to help blur the lines between online interactions and offline interactions, creating a seamless, even channel-less, view of interacting with the customer. Listen now!
Released:
Nov 19, 2020
Format:
Podcast episode
Titles in the series (100)
"Unbridled Witticisms": Best practices for chat bots, Google goes AI-first, #MadeByGoogle event coverage, Alexa announcements, and more. by Future Commerce Podcast: eCommerce, DTC and Retail Strategy