This phrase is rarely heard in the cafe, especially not from leaders. Too many shop cultures are void of genuine and humble apologies as those with authority wrongly suppose that doing so would compromise their position. Nothing could be further from the truth. Today we will chat about the power of a good, heart felt apology, and three do when measures to take if you want it to make a difference.  This is such an important leadership skill and one that, if practiced well, can stop a huge number of dysfunctions from springing up further down the road.      Manage your inventory with ODEKO! odeko.com/keystotheshop   Clean that equipment with Urnex! www.urnex.com