Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Carlton’s journey into public safety IT What could happen when a call fails to deliver Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1 And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.