Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin. This is an episode you do not want to miss! Supported by: INdigital Episode topics – Emily’s 9-1-1 story Erika’s 9-1-1 story Attitude in the Comm Center and improving that attitude As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.