Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff’s Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Follow Juan on Facebook | Instagram | Snapchat - ninejuan1 | Web (Dj services)   Episode topics – Juan’s 9-1-1 story America’s Most Wanted Juan’s transformation As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.