Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon. Supported by: INdigital Episode topics – Sara’s 9-1-1 story Young Hero Award story Frances’s 9-1-1 story Bringing back and sharing conference knowledge As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.