Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Pat and Edna’s 9-1-1 story Starting out at the same time The change in 9-1-1 technology Dispatcher of the Year Award Calls that stick As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.