10 min listen
Episode 005-VOC Part I
ratings:
Length:
12 minutes
Released:
Feb 7, 2007
Format:
Podcast episode
Description
If you don't know for sure what your customers are looking for from your organization, chances are you're not giving it to them. Chances are you are wasting money and maybe even putting your very survival at risk.This podcast tells you how to obtain the "Voice of the Customer," or VOC. It walks you step-by-step through a process of building a model of customer requirements using the Critical Incident Technique. A model of customer requirements is the starting point for Six Sigma.
Released:
Feb 7, 2007
Format:
Podcast episode
Titles in the series (28)
Episode 003-Black Belt Project Selection Pointers: Here are 9 critical criteria for the Black Belt to consider when deciding if a project is worth pursuing. by Process and Quality Excellence Pointers