Episode 006-VOC Part II: Net Promoter

FromProcess and Quality Excellence Pointers

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Episode 006-VOC Part II: Net Promoter

FromProcess and Quality Excellence Pointers

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Length:

11 minutes

Released:

Mar 3, 2007

Format:

Podcast episode

Description

Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma.

Released:

Mar 3, 2007

Format:

Podcast episode

Titles in the series (28)

Thoughts on how to achieve excellence in our work

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Episode 003-Black Belt Project Selection Pointers: Here are 9 critical criteria for the Black Belt to consider when deciding if a project is worth pursuing. by Process and Quality Excellence Pointers
10 min listen
Episode 006-VOC Part II: Net Promoter: Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma. by Process and Quality Excellence Pointers
11 min listen
episode 009-Six Sigma in Small Business: Six Sigma has done well for large companies, but can it work for small businesses too? And if so, what adjustments should be made? This is the topic of an interview in the Business Under Fire interview series with Tom Pyzdek by Carol Dickson-Carr of... by Process and Quality Excellence Pointers
36 min listen
Episode 007-Keeping your project moving: There's no such thing as a Six Sigma project without obstacles to overcome. In this Podcast Tom Pyzdek discusses a couple of very common problems and how to overcome them. by Process and Quality Excellence Pointers
10 min listen
Episode 008-What Control Charts Tell You: Control charts are an important tool commonly used in Six Sigma. But what do control charts tell you? How can we determine what to plot on the control chart? How should we determine the sample size and sampling frequency? What do control limits mean?... by Process and Quality Excellence Pointers
12 min listen
Episode 004-what does the mean mean?: The mean is an attempt to summarize a lot of data with a single number that represents a "typical" value. Tom discusses the pros and cons of several commonly used statistics. He also presents a quickie mean that can be computed in a pinch... by Process and Quality Excellence Pointers
10 min listen
Episode 002-Collinearity: You've gathered the data and ran the regression analysis. Strangely, the biggest regression weights have insignificant p-values. Some weights even have the wrong sign! What the heck is going on here? Listen to this podcast to find out! by Process and Quality Excellence Pointers
18 min listen
Episode 005-VOC Part I: If you don't know for sure what your customers are looking for from your organization, chances are you're not giving it to them. Chances are you are wasting money and maybe even putting your very survival at risk.This podcast tells you how to obtain... by Process and Quality Excellence Pointers
12 min listen
Episode 011 - Black Belt How To Guide Part I: What does it take to be an effective Six Sigma Black Belt? This two-part podcast tackles this question. In Part I Tom discusses the role of the Black Belt, motivating others, working with teams as a Black Belt, management's responsibilities to teams,... by Process and Quality Excellence Pointers
10 min listen
Episode 013-Quality Vampires: Legend has it that vampires prowl the nights in Transylvania sucking the life's blood out of their victims. Like vampires, there are a number of approaches to quality improvement and control that can suck the life out of your Six Sigma results. by Process and Quality Excellence Pointers
14 min listen
Episode 010-Six Sigma and Global Warming: Can the Six Sigma approach help us approach the issue of global warming? What would one do in the Define, Measure, Analyze, Improve and Control phases of a hypothetical Six Sigma project on global warming? by Process and Quality Excellence Pointers
16 min listen
episode 018-Process Capability Analysis: How good is that process? How do you know? This episode discusses the ins and outs of measuring the process to make it possible to predict future performance. by Process and Quality Excellence Pointers
10 min listen
Episode 012 - Black Belt How To Guide Part II: What does it take to be an effective Six Sigma Black Belt? This two-part podcast tackles this question. In Part II Tom discusses an approach to problem solving that has served him well for 40 years. by Process and Quality Excellence Pointers
21 min listen
episode 015-Quality, Integrity and Six Sigma: Can we really use Six Sigma to improve the integrity of the organization? You bet! Listen to this episode to find out how. by Process and Quality Excellence Pointers
5 min listen
episode 014-QFD the old and the new: Quality Function Deployment, abbreviated as QFD, has been around since 1966. It proved valuable enough to become a standard part of Six Sigma. But much about QFD has changed in recent years. Listen to discover how to supercharge your Six Sigma... by Process and Quality Excellence Pointers
7 min listen
episode 016-Variance inflation factor: Improve your regression analysis by understanding variance inflation by Process and Quality Excellence Pointers
7 min listen
episode 020-All About Six Sigma: Mindtool's Rachel Salaman interviews Tom about a wide range of Six Sigma topics. Listen to hear what Six Sigma is, where Six Sigma should (and should not) be used, what are the benefits and pitfalls that await Six Sigma users, where Six Sigma is... by Process and Quality Excellence Pointers
31 min listen
episode 022-An overview of Black Belt training: Tom presents the audio track of the first lesson of his online Black Belt training. His approach is unique because it presents the various tools in the context of how they are applied. If you are not yet a Six Sigma Black Belt, you will discover what... by Process and Quality Excellence Pointers
23 min listen
Episode 025-10 Reasons to do Six Sigma: There are many reasons an organization might consider doing Six Sigma. For example, survival! This podcast presents a list of 10 other reasons. by Process and Quality Excellence Pointers
7 min listen
episode 019-The International Academy for Quality: The International Academy for Quality (IAQ) is an independent, self-supported, non-profit, non-governmental organization that is administered by a collegial assembly of Academicians who have been elected by their peers from the most respected, active... by Process and Quality Excellence Pointers
10 min listen
episode 017-DOE for out of control processes: Can you perform designed experiments on processes that are not in a state of statistical control? This podcast tells you where six eminent expert statisticians come down on this issue, and Tom adds his summary of the debate and his 2-cents worth. by Process and Quality Excellence Pointers
10 min listen
Episode 023-Be careful what you wish for: We all want leadership support, right? But if you're not careful to specify precisely what you want your leaders to do for you, you may find yourself worse off than before. by Process and Quality Excellence Pointers
10 min listen
episode 021-modeling with regression: One important Black Belt activity is to use the organization's data warehouse to explore cause and effect relationships by building models using multiple linear regression. This isn't as easy as just throwing all of the candidate Xs into a software... by Process and Quality Excellence Pointers
6 min listen
Episode 027-American Kaizen: Kaizen means "improvement" in Japanese. In Japan businesses view Kaizen as a way to engage everyone in improvement without spending much money. Improvements are usually small, and overall improvement is gradual. Americans have little... by Process and Quality Excellence Pointers
7 min listen
Interview with Business Profits Radio: Radio host Robert Skrob asks Tom about Six Sigma. What is it? How is it useful to small businesses? Can it be used to improve sales, marketing, operations? This wide-ranging interview covers a tremendous variety of topics relating to business process... by Process and Quality Excellence Pointers
37 min listen
Episode 026-Tough Times and Lean Six Sigma: Our help is needed now more than ever by Process and Quality Excellence Pointers
7 min listen
Episode 024-Flavor of the Month: Is Lean or Six Sigma a Flavor of the Month? What does this derisive label actually mean? Listen to this podcast and learn more! by Process and Quality Excellence Pointers
9 min listen
Why Healthcare Quality Stinks in America: Let's be honest, America's healthcare non-system has its problems. What are the root causes? Do any of the proposed solutions address them? by Process and Quality Excellence Pointers
8 min listen

More Episodes from Process and Quality Excellence Pointers

Skip carousel

Interview with Business Profits Radio: Radio host Robert Skrob asks Tom about Six Sigma. What is it? How is it useful to small businesses? Can it be used to improve sales, marketing, operations? This wide-ranging interview covers a tremendous variety of topics relating to business process... by Process and Quality Excellence Pointers
37 min listen
Why Healthcare Quality Stinks in America: Let's be honest, America's healthcare non-system has its problems. What are the root causes? Do any of the proposed solutions address them? by Process and Quality Excellence Pointers
8 min listen
Episode 027-American Kaizen: Kaizen means "improvement" in Japanese. In Japan businesses view Kaizen as a way to engage everyone in improvement without spending much money. Improvements are usually small, and overall improvement is gradual. Americans have little... by Process and Quality Excellence Pointers
7 min listen
Episode 026-Tough Times and Lean Six Sigma: Our help is needed now more than ever by Process and Quality Excellence Pointers
7 min listen
Episode 025-10 Reasons to do Six Sigma: There are many reasons an organization might consider doing Six Sigma. For example, survival! This podcast presents a list of 10 other reasons. by Process and Quality Excellence Pointers
7 min listen
Episode 024-Flavor of the Month: Is Lean or Six Sigma a Flavor of the Month? What does this derisive label actually mean? Listen to this podcast and learn more! by Process and Quality Excellence Pointers
9 min listen
Episode 023-Be careful what you wish for: We all want leadership support, right? But if you're not careful to specify precisely what you want your leaders to do for you, you may find yourself worse off than before. by Process and Quality Excellence Pointers
10 min listen
episode 022-An overview of Black Belt training: Tom presents the audio track of the first lesson of his online Black Belt training. His approach is unique because it presents the various tools in the context of how they are applied. If you are not yet a Six Sigma Black Belt, you will discover what... by Process and Quality Excellence Pointers
23 min listen
episode 021-modeling with regression: One important Black Belt activity is to use the organization's data warehouse to explore cause and effect relationships by building models using multiple linear regression. This isn't as easy as just throwing all of the candidate Xs into a software... by Process and Quality Excellence Pointers
6 min listen
episode 020-All About Six Sigma: Mindtool's Rachel Salaman interviews Tom about a wide range of Six Sigma topics. Listen to hear what Six Sigma is, where Six Sigma should (and should not) be used, what are the benefits and pitfalls that await Six Sigma users, where Six Sigma is... by Process and Quality Excellence Pointers
31 min listen
episode 019-The International Academy for Quality: The International Academy for Quality (IAQ) is an independent, self-supported, non-profit, non-governmental organization that is administered by a collegial assembly of Academicians who have been elected by their peers from the most respected, active... by Process and Quality Excellence Pointers
10 min listen
episode 018-Process Capability Analysis: How good is that process? How do you know? This episode discusses the ins and outs of measuring the process to make it possible to predict future performance. by Process and Quality Excellence Pointers
10 min listen
episode 017-DOE for out of control processes: Can you perform designed experiments on processes that are not in a state of statistical control? This podcast tells you where six eminent expert statisticians come down on this issue, and Tom adds his summary of the debate and his 2-cents worth. by Process and Quality Excellence Pointers
10 min listen
episode 016-Variance inflation factor: Improve your regression analysis by understanding variance inflation by Process and Quality Excellence Pointers
7 min listen
episode 015-Quality, Integrity and Six Sigma: Can we really use Six Sigma to improve the integrity of the organization? You bet! Listen to this episode to find out how. by Process and Quality Excellence Pointers
5 min listen
episode 014-QFD the old and the new: Quality Function Deployment, abbreviated as QFD, has been around since 1966. It proved valuable enough to become a standard part of Six Sigma. But much about QFD has changed in recent years. Listen to discover how to supercharge your Six Sigma... by Process and Quality Excellence Pointers
7 min listen
Episode 013-Quality Vampires: Legend has it that vampires prowl the nights in Transylvania sucking the life's blood out of their victims. Like vampires, there are a number of approaches to quality improvement and control that can suck the life out of your Six Sigma results. by Process and Quality Excellence Pointers
14 min listen
Episode 012 - Black Belt How To Guide Part II: What does it take to be an effective Six Sigma Black Belt? This two-part podcast tackles this question. In Part II Tom discusses an approach to problem solving that has served him well for 40 years. by Process and Quality Excellence Pointers
21 min listen
Episode 011 - Black Belt How To Guide Part I: What does it take to be an effective Six Sigma Black Belt? This two-part podcast tackles this question. In Part I Tom discusses the role of the Black Belt, motivating others, working with teams as a Black Belt, management's responsibilities to teams,... by Process and Quality Excellence Pointers
10 min listen
Episode 010-Six Sigma and Global Warming: Can the Six Sigma approach help us approach the issue of global warming? What would one do in the Define, Measure, Analyze, Improve and Control phases of a hypothetical Six Sigma project on global warming? by Process and Quality Excellence Pointers
16 min listen
episode 009-Six Sigma in Small Business: Six Sigma has done well for large companies, but can it work for small businesses too? And if so, what adjustments should be made? This is the topic of an interview in the Business Under Fire interview series with Tom Pyzdek by Carol Dickson-Carr of... by Process and Quality Excellence Pointers
36 min listen
Episode 008-What Control Charts Tell You: Control charts are an important tool commonly used in Six Sigma. But what do control charts tell you? How can we determine what to plot on the control chart? How should we determine the sample size and sampling frequency? What do control limits mean?... by Process and Quality Excellence Pointers
12 min listen
Episode 007-Keeping your project moving: There's no such thing as a Six Sigma project without obstacles to overcome. In this Podcast Tom Pyzdek discusses a couple of very common problems and how to overcome them. by Process and Quality Excellence Pointers
10 min listen
Episode 005-VOC Part I: If you don't know for sure what your customers are looking for from your organization, chances are you're not giving it to them. Chances are you are wasting money and maybe even putting your very survival at risk.This podcast tells you how to obtain... by Process and Quality Excellence Pointers
12 min listen
Episode 004-what does the mean mean?: The mean is an attempt to summarize a lot of data with a single number that represents a "typical" value. Tom discusses the pros and cons of several commonly used statistics. He also presents a quickie mean that can be computed in a pinch... by Process and Quality Excellence Pointers
10 min listen
Episode 003-Black Belt Project Selection Pointers: Here are 9 critical criteria for the Black Belt to consider when deciding if a project is worth pursuing. by Process and Quality Excellence Pointers
10 min listen
Episode 002-Collinearity: You've gathered the data and ran the regression analysis. Strangely, the biggest regression weights have insignificant p-values. Some weights even have the wrong sign! What the heck is going on here? Listen to this podcast to find out! by Process and Quality Excellence Pointers
18 min listen

Discover this podcast and so much more

Episode 006-VOC Part II: Net Promoter

Episode 006-VOC Part II: Net Promoter

Description

Titles in the series (28)

More Episodes from Process and Quality Excellence Pointers