32 min listen
How to Say You're Sorry
FromREWORK
ratings:
Length:
32 minutes
Released:
Mar 20, 2018
Format:
Podcast episode
Description
"You know I try, but I don't do too well with apologies," Justin Bieber once sang. You're not the only one with this problem, Justin! Why is saying sorry so difficult, especially for businesses? In this episode: A veteran tracker of apologies looks at what's changed (and what hasn't) in public apology culture; Basecamp co-founder David Heinemeier Hansson recounts a time when the company had to say sorry; and two founders make a product to help tech companies apologize to their customers.
Released:
Mar 20, 2018
Format:
Podcast episode
Titles in the series (100)
Take A Stand: Business and politics tend to make uneasy bedfellows, but in these divisive times, even businesses that have historically stayed out of hot-button issues are coming off the sidelines. In this episode: An online florist tells racists to shop elsewhere; Ba by REWORK