Coffee shop guru & latte art champion Chris Deferio speaks on leading people who are at their first “real job” and keys to thriving in a chaotic environment.   You'll Learn: Best approaches for managing first timers How to offer feedback so it’s received well Tips on how to keep sane and focused in a chaotic environment   About Chris: Chris Deferio is the host and producer of the Keys to the Shop podcast. He lives in Louisville, KY with his wife and son and has been in professional coffee service for 17 years. He provides training, consultations, and wisdom to owners, managers, and employees across cafes worldwide. His podcast is dedicated to the success of coffee shops and the professionals that make them work.   View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep288