44 min listen
524: How to Build Rapport Quickly with John DiJulius
524: How to Build Rapport Quickly with John DiJulius
ratings:
Length:
38 minutes
Released:
Dec 13, 2019
Format:
Podcast episode
Description
John DiJulius shares his expert tips for quickly building lasting emotional ties. You'll Learn: 1) Four touchpoints that effectively build rapport 2) The subtle ways you’re killing the conversation 3) How to go from indifferent to curious About John: John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more. John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age John’s TED Talk: “Meet as Strangers, Leave as Friends” John’s website: TheDijuliusGroup.com John’s email: John@dijuliusgroup.com Items mentioned in the show: Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod Book: How to Win Friends and Influence People by Dale Carnegie Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz Previous Episode: 150: Expressing Radical Candor with Kim Scott Thank You, Sponsor! Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep524
Released:
Dec 13, 2019
Format:
Podcast episode
Titles in the series (100)
F. THINKING. Subtle Shifts in Thinking for Tremendous Resilience with Charlie Harary: Charlie Harary explores how to adjust your recurring thought patterns to find your greatness, enhance emotional wellbeing, and enjoy work more everyday View transcript, show notes, links, and more at http://AwesomeAtYourJob.com by The Archive of Awesome