What Leaders Need Now
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What Leaders Need Now - Andrea Chilcote
INTRODUCTION
What Leaders Need Now
In early March of 2020, before the emerging pandemic had revealed itself to be the protracted, tragic reality that would change our lives in profound ways, my colleagues and I set out to study what leaders needed most amidst the uncertainty of being thrust into a virtual world in which no operating manual existed. In the past two and a half years, I have learned more about what leaders really need than I have working as an executive coach for the past twenty. Leaders have needed these things all along, of course, and we’ll surely need them in the future. Yet, the conditions of the past thirty-six months have conspired to highlight what we need when we are at our most vulnerable and have the most at stake. To say leadership has never been more important
may sound cliché, yet so it is.
What leaders need are the same things followers need from leaders: to recognize the human needs we all share in this time of great change. Consider that statement as you read this list:
•compassion
•courage
•humility
These are inner qualities—not core motivators that, while intrinsic themselves, are dependent on one’s environment. If, as I do, you subscribe to Daniel Pink’s theory that we are motivated by three elements—autonomy, purpose, and mastery—you might conclude that the qualities that leaders need now enable these motivators.
The three qualities—compassion, courage, and humility—are not skills to be learned or tools to be utilized. They are not personality traits or talents that a privileged few are born with. They are internal capabilities that can be grown, honed, and nurtured if one has the will to do so.
You might know a leader who possesses all three of these qualities. It’s likely this did not come about by chance. Leaders who have reached a place in which these qualities are part of their essential nature have traveled a long and possibly difficult road of self-development. Those who demonstrate an ease with compassion, courage, and humility seem to derive their ability to do so from three essential practices:
•development
•reflection
•acknowledgment
In the following pages, we’ll define the three inner qualities of compassion, courage, and humility, and look at how the three essential practices lead to their development in a leader. In subsequent chapters, we explore the qualities in depth, the ways in which they impact and influence one another, and practical ways to utilize development, reflection, and acknowledgment to begin to embody the leader at the heart of your being.
ONE
Inner Qualities and Essential Practices: An Overview
In this chapter we provide an overview of the three inner qualities leaders need more than ever in today’s climate, and the essential practices to bring them to life.
Compassion
Times have changed, and people need people who actually care.
—A FRUSTRATED LEADER
One of my clients, Rebecca, was preparing to lead a very difficult organizational change as a new executive leader. Since it was during the pandemic, everything would need to be accomplished virtually. This was uncharted territory for her, and she was feeling out of her element. I suggested to Rebecca that her great capacity for empathy was her superpower. This woman is a model for compassionate leadership. She is also steadfast and decisive, unafraid to set high standards, and delivers appropriate and timely feedback. She does all of this in a way that is uplifting, supportive, and gracious. She connects with people on a human level, and as a result, they feel seen, heard, and understood. Her authentic empathy paved the way for her to perform at her best.
The word compassion stems from the Latin compati, meaning to suffer with.
According to the Dalai Lama, it is an openness to the suffering of others with a commitment to relieve it.
Compassion is empathy with a desire to be in action. James R. Doty, MD, Stanford University professor and the director of The Center for Compassion and Altruism Research and Education at Stanford’s School of Medicine (CCARE), explains this clearly and simply. He says that while our experiences can lead to fear, anxiety, stress, and an uncertain future, we always have a choice. "We can choose fear or love, and that choice requires compassion: compassion for ourselves and for